The Answers You Need
The following is a carefully thought-out and curated list of the questions that several customers have asked in the past. If you have a question for us, please go through our list before getting in touch. If you still can’t find the answers you’re looking for, please contact us directly and someone on the team will be happy to assist you.
WHAT IF I AM NOT SATISFIED WITH ANY OF THE WEST COAST HOP ON HOP OFF EXPERIENCES?
We depend on customer feedback to maintain our high standard. If you are unhappy with any level of service feel free to email us on email@example.com and we will try our utmost to rectify any issue.
HOW DOES THE BUS WORK?
The basic return day trip is the Cradle of Human Culture from Atlantis Dunes to Elands Bay.
We have 3 extra stops along the way where you can do day tours in different vehicles and return on the same day in the original coach.
DO YOU HAVE A CUSTOMER REFERRAL PROGRAM?
We would like to reward our frequent users. Do contact us on firstname.lastname@example.org and we will tend to your referral.
HOW DOES THE EXTRA DAY TOURS WORK?
1. You pay the basic rate for the Cradle of Human Culture bus
2. Add one activity for your day tour from the list of activities shown per area.
3. Pay one single price at checkout.
ARE ALL THE ACTIVITIES INCLUDED IN THE SEPERATE DAY TOURS?
Only one activity is included per day tour. You may choose any ONE tour listed. Any extra activities can be booked directly with the service provider at your own cost.
We have designed the day to give the most benefit to our guest within the time constraint.
WHAT IF I DO NOT WANT TO DO ANY ACTIVITIES?
The rate for the day tours is inclusive of ANY one activity. We have arranged the day for the guest to get the most out of the day. You may continue on the whole excursion and not do any activity.
WHY IS LUNCH NOT INCLUDED?
All the areas have an abundance of restaurants or food establishments and we do not wish to limit guests to anything in particular.
WHAT IS INCLUDED? OR EXCLUDED?
All transport and guides are included in the day trip and tours. ONE activity is included in the day tours when you hop off.
Lunch (any meals) and gratuities. Extra activities.
CAN WE DO DIFFERENT AREAS IN ONE DAY?
Due to time constraint and distance to be covered, we can only offer one area per day. E.g. West Coast Peninsula is made up of Langebaan, Saldanha Bay, St. Helena Bay and Paternoster with distances covering approximately 100km.
We have designed the programme to derive the most benefit and quality experience for our guests in any particular area.
WHY IS THERE A GUIDE ON THE TOUR?
We make use of registered tourist guides as we would like to provide a quality service to our guests. Tourist guides can link the different events and add value through the information passed on, the stories being told, and to be of some assistance with timekeeping and organisation of the day.
I HOPE YOU ARE GEARED FOR THE PANDEMIC?
All our vehicles have the required screening facilities, we have hand sanitiser in every vehicle, and the driver sanitises after every stop. The vehicles are sanitised after every trip. Drivers ensure that all passengers wear masks at all times. We ensure that there is a free flow of fresh air throughout the vehicle at all times.
If you still have questions for us, please don’t hesitate to get in touch via email. Someone on our team will be happy to assist you.
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